Big Splash
The Lagoons
The Volcano water features (Body Racer and Aqua tube flumes)
The Volcano water features (Body Racer and Aqua tube flumes)
Water depth upon exiting these features is 1.0m deep.
The minimum recommended age to ride these features is 8 years old.
All swimmers must be 1.0m tall and be in good health.
Upon exiting the flume, swimmers must be capable of swimming to the steps.
The use of swim vests/flotation vests is not permitted on the Volcano flumes.
Swimmers wearing arm bands must ride at the same time as their responsible adult who rides in the adjacent volcano flume.
The Falls
This is a fast slide.
The depth of water in the catchment tank is up to 0.5m.
All swimmers must be 1.2m tall and be in good health.
Swimmers wearing arm bands must ride at the same time as their responsible adult who rides in the adjacent flume.
Wild Waters
Water depth at the deepest part is 1.5m.
This area contains underwater jets creating fast flowing water. Non-swimmers are allowed in Wild Waters when water jets are working AND when accompanied on a one-to-one basis by a responsible adult(aged 16 years+). Arm bands are also permitted as long as the child is 1-1 with an adult.
Weak/non-swimmer
A weak or non-swimmer is defined as any child who does not meet the criteria of the ASA/ISRM Pool Swimming Standard Award.
Weak or non-swimmers are restricted to the designated non-swimmer areas of the pools, which are the small pool and the shallow end of the main pool.
Anyone with known medical conditions or accompanying anyone with medical conditions that may affect their safety should inform the lifeguard on duty.
Customers with epilepsy must be accompanied by a responsible adult (aged 16 and over) on a one-to-one basis. They should inform the lifeguard on duty.
Restricted items
Goggles- some types of goggles or face masks are not permitted
Use of masks which obscure the nose, as this may cause panic amongst untrained users, if they swallow water and find that they cannot breathe through their nose, this has resulted in accidents on a number of occasions with untrained and inexperienced users. Masks which fit over the face can restrict the vision of the user, often to a narrow channel immediately in front of them, this can cause accidents and injuries to other users in the pool when the wearer collides with them or causes them to take evasive action.
It can be difficult for lifeguards to communicate with swimmers wearing this type of mask
Refund Policy - Big Splash
Big Splash sessions are non-refundable.
If you inform us 24 hours or more before the session is due to commence you will be eligible to transfer to another session, subject to availability.
Transfer requests made less than 24 hours before a session is due to start will not be eligible for a transfer.
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